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© Kaleena Cakes • info@Kaleenacakes.com • 250-878-5979 • West Kelowna, BC, Canada

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Frequently Asked Questions

Below is a list of some of the most common questions we get asked. We any questions you have are answered here but if any questions remain unanswered please contact us on our contact page, email us at info@kaleenacakes.com or give us a call at 250-878-5979.

How much do your cakes cost?

Our custom cakes are priced by the serving based on the intricacy of the design.  With the huge range  of size and design customization options a price list is nearly impossible to create.  For more information on starting costs and price points for our custom cakes check out our Custom Cake Pricing page.  To request a Quote for your custom cake ideas send us a Custom Cake Quote Request.

For detailed pricing information and available options for simply decorated, budget friendly celebration cakes check out our Simple & Delicious Cakes page. 

 
How far in advance should I order my cake?​

Kaleena Cakes is a small custom cake company.  To ensure quality and freshness everything we create is baked fresh, from scratch to order.  Many weeks we are fully booked well before the order deadlines shown below.  Your order must be confirmed with an accepted quote and paid deposit prior to the deadlines listed.  Dates are not held without a confirmed booking/date reservation.

Order Deadlines

**Please Note: We do NOT have ready made cakes or cupcakes available for pick up. 

 

Custom Cake and Custom Cupcake Orders:  If we have availability in our schedule we will accept custom cake orders up until one week prior to pickup/delivery.  Many weeks we are fully booked for custom orders well before the one week deadline.  Availability is determined by the size of the cake, the time required to create the design and the amount of work already confirmed in our schedule for your date.  Elaborate cakes and large cakes requiring a lot of time to create and/or special order supplies will need to be confirmed well before this last minute deadline.  During our slower months (November to early April) we can sometimes accommodate rush orders with only a few business days notice. 

 

Simple & Delicious Cakes and Simple Cupcake Orders: Shown below are deadlines for simple orders.  These cutoff times are subject to availability so we could be fully booked well beforehand.  Short notice orders may be limited to flavors we are already baking for that day and/or with limited customization.  We prefer if you have the full range of options available so please contact us as far in advance as you can.  

 

What details do you need for me to reserve my date?

Reserving your date guarantees that we will be available for your celebration and ensures that if our pricing increases you will only pay the rate in place at the time of your reservation.  To secure your booking we need to know your date and an estimate of the number of guests you anticipate will be in attendance.   For delivery orders we need to know what city/town you are hosting your celebration.  Other details that are helpful but not required at booking include order type (cake, cake and cupcakes, other treats etc), design ideas, venue or specific location and timing for your celebration. 

How do I reserve my date with you?

We're super excited to be considered for your custom cake needs.  To reserve your date we ask for a signed booking contract and a $150 deposit.  Your deposit payment is applied to your final balance.  While your deposit is non-refundable it is transferable to another date should your cake needs change.  Please check out the terms and conditions on your contract for more information.  

 

Do you deliver?
Absolutely!!  We actually prefer to deliver our cakes since they are all our babies and we want to make sure you receive your special creation as it was intended.  Proper transportation of some designs takes a lot of practice and experience. Delivery within 20 minutes of the Kaleena Cakes kitchen is included in any cake over $300.  Delivery is available outside of this area and for orders under $300 for a fee.  Please inquire.

Are you Food-safe Licensed and Insured?

Kaleena Cakes is proud to be one of the few licensed and insured custom cake companies serving the Okanagan.  Our health inspected, licensed and insured commercial kitchen strictly follows the health and safety guidelines set out by our local health and food safety department.  You can rest assured that your cake, cupcakes and/or treats are not only beautiful and delicious but also safe for you and your guests to enjoy. 

How many flavors can I choose for my cake?​

This is where cake planning gets really exciting!! When you order a tiered cake you have the option to choose a different flavor combination (cake and filling) for each tier of your cake and for cupcake orders you can choose a different flavor combination for each dozen.  With single tier cake orders you get to choose both a cake flavor and a filling flavor.

Do you offer any allergy friendly options?

We offer delicious gluten free, egg free and nut free options for our clients with dietary concerns.  We take many precautions to ensure that our products are safe for those with food allergies.  Please be advised there are wheat products, egg products and nut products in our kitchen.  Currently, we do NOT offer dairy free or vegan options.

Do you offer consultations?

We love meeting with our clients!!  There is no better way to get a complete understanding of the look and feel of your event than a face to face or phone consultation.  We charge a $35 consultation fee for a one hour in person consultation with Kaleena.  Should you choose to go ahead with an order valued at $300 or more the consultation fee is applied to your deposit or final balance. To get the most out of your consultation we encourage you to bring photos of cakes you love, your event decor, wedding or party dress, color swatches, or anything else that inspires you.  

Consultation services and customized quotes are offered via email at no charge.

 

For smaller orders (under $300) consultations are available at a cost of $35 per one hour appointment.  

When can I meet with you to plan my custom creation?

Generally consultation appointments are Wednesday to Friday between 10 am and 2 pm.  We also offer limited evening and weekend appointments.  If you require an evening or weekend appointment we suggest booking your consultation during our slower winter season (November to Early April) if possible. During this time our schedule is more flexible and we are better able to accommodate evening and weekend appointments.  During our busy season (April to October) we offer very limited evening appointments and Saturday morning appointments as we are very busy creating and delivering awesome cakes. To book your consultation appointment please complete our appointment request form.

Do you offer cake tastings?​

Of course! We want you to be completely confident that you are going to love your custom creation right down to the flavors.  (No one wants a cake that looks awesome but tastes awful!).  Our basic tasting package includes samples of chocolate and vanilla cake with a random selection of 10 of our most popular fillings to mix and match with for $35.  Additional flavors of cake can be added to the basic package for $15 each. Gluten Free tasting packages are also available and start at $50.  Our tasting packages can be ordered as an in office sample platter to enjoy at your consultation or as a pick up sample pack to enjoy at your convenience. 

Our tasting packages include actual pieces of cake with an assortment of different fillings instead of only a couple different combinations in the form of cupcakes.  This allows you to have fun and get creative mixing and matching a bunch of different flavors to find the perfect combination for your cake and/or cupcakes.  With our basic tasting package you could actually create more than 20 combinations if you're feeling adventurous.  We offer complete customization when it comes to your custom creation.  This includes adjusting the intensity of your favorite flavor to suit your tastes and even combining filling flavors. - Raspberry and cream cheese is amazing and crazy popular!

When and how do I pay for my cake?

In order to reserve your date we ask for a signed booking contract and $150 deposit.  The remaining balance for your order is due two weeks prior to delivery.  For smaller pick up orders your balance can be paid at the time of pick up.  Our preferred method of payment is etransfer sent to info@kaleenacakes.com.  We also accept Visa, Mastercard, PayPal and cash.  Please note there is a 5% convenience charge for credit card transactions due to the increased cost of providing this service.  Since the majority of our clients send payments through etransfer we don't feel we should be charging more for all cakes to cover this cost but want to still offer this option to those who prefer to use a credit card.  We do NOT accept personal cheques. 

How do you cut a tiered cake?

Cutting your custom cake my seem challenging and scary at first but it's actually pretty simple once you have a plan.  Click here to download our cake cutting guide.  Still have questions? Give us a call or shoot us an email.  We are here to answer all of your cake related questions.

 
Order Deadlines:
Simple & Delicious Cakes and Cupcakes 

 

Order Pick Up

Wednesday-11am-2pm

Wednesday-after 2pm

Thursday-anytime

Friday-anytime

Saturday-before 12pm

Confirm Order By:

Thursday-10:30am

Friday-10:30am

Friday-3:00pm

Wednesday-10:30am

Thursday-10:30am